Privacy Policy

1. Information Collection

Suraksha Gas Stove Service collects information that you voluntarily provide when you contact us, book a service, submit an enquiry form, call us or message us on WhatsApp. This typically includes your name, mobile number, service address or locality in Pune, the appliance concerned and a description of the problem.

We may also collect limited technical information automatically, such as browser type, device type, referring page and pages visited, purely to understand how our website is used and to improve it.

2. Cookies

Our website may use cookies and similar technologies to remember your preferences, keep the site secure and measure basic traffic statistics. Cookies are small text files stored by your browser; they do not give us access to your device or any files on it.

You can disable or delete cookies through your browser settings at any time. Some parts of the website, such as embedded Google Maps, may not function fully if cookies are disabled.

3. Personal Information

Personal information is collected only for the purpose of providing gas stove, hob and chimney services. We do not sell, rent or trade your personal information to any third party for marketing purposes.

We retain your details only for as long as required to complete the service, honour warranty obligations and comply with applicable Indian law.

4. Call & WhatsApp Information

When you call or message us on +91 96995 75034, we may record your phone number, the details of your enquiry and any photos or videos of the appliance that you choose to share. This helps our technician arrive prepared with the right spare parts.

WhatsApp communication is governed by WhatsApp's own privacy policy in addition to this one. Please avoid sharing sensitive financial information such as full card numbers or passwords through chat.

5. Security

We apply reasonable technical and organisational safeguards to protect the information you share with us against unauthorised access, alteration, disclosure or destruction. Access to customer records is restricted to authorised staff only.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Third Party Links

Our website may contain links to third party websites and services, such as Google Maps, our Google Business Profile and WhatsApp. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing them with information.

7. Data Usage

We use the information collected to schedule and deliver services, dispatch technicians, provide quotations, issue invoices, respond to enquiries and complaints, provide warranty support, and send service-related updates or AMC reminders.

We may use anonymised, aggregated data to analyse demand and improve our service quality. We do not use your data for automated decision making.

8. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 18. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

9. User Rights

You have the right to request access to the personal information we hold about you, to request correction of inaccurate details, to request deletion of your data where we are not required to retain it, and to withdraw consent for promotional messages at any time.

To exercise any of these rights, simply call or WhatsApp us on the number below and we will action your request within a reasonable time.