This Refund Policy explains how bookings, cancellations, refunds and replacements are handled by Suraksha Gas Stove Service for all gas stove, hob and kitchen chimney services delivered in Pune.
1. Service Booking
A booking is confirmed once you share your name, contact number, service address and appliance details by phone, WhatsApp or through the booking form on this website. A visit or inspection charge may apply and will be communicated to you before the technician is dispatched.
All repair work begins only after the technician has inspected the appliance and you have approved the quoted amount.
2. Cancellation
You may cancel a booking free of charge at any time before the technician has been dispatched to your address. Simply call or WhatsApp us on +91 96995 75034.
If the technician has already reached your premises, the applicable visit or inspection charge remains payable, as it covers travel and diagnostic time.
3. Refund Conditions
Refunds are considered where a service has been paid for in advance but could not be delivered by us, where a spare part was charged but not fitted, or where the same fault recurs within the service warranty period and cannot be rectified by us.
Approved refunds are processed within 7 to 10 working days to the original payment method or by UPI transfer to the payer's registered number.
4. Replacement Policy
Spare parts supplied by us carry a manufacturer or workmanship warranty of up to 90 days, depending on the component. A defective part within this period will be replaced free of labour cost.
Replacement is not available where the part has been damaged by misuse, tampering, unauthorised repair, water ingress, power surge or an incorrect LPG supply setup.
5. Inspection Policy
Every refund or replacement claim requires a re-inspection by our technician so that the reported issue can be verified on site. Please retain your service receipt and any replaced parts until the claim is closed.
We may photograph the appliance and the fitted part for our service records during this inspection.
6. Non-refundable Situations
Visit, inspection and diagnostic charges once the technician has attended the address; services already completed and accepted by the customer; damage caused by third party repairs after our service; consumable items such as rubber hoses, filters and cleaning materials that have already been used; and issues arising from faulty LPG cylinders, regulators or supply lines not provided by us.
Cosmetic wear, rust from ageing, or appliance failures unrelated to the work carried out by us are also non-refundable.
7. Customer Responsibilities
Please provide accurate appliance details, safe access to the kitchen, and an adult present at the time of the visit. Ensure the gas supply and power point are accessible to the technician.
Do not operate a leaking or partially dismantled appliance. Report any dissatisfaction within 48 hours of service completion so we can resolve it quickly.
Contact Information
For any questions regarding this policy, please reach out to us:
- Suraksha Gas Stove Service
- +91 96995 75034
- Shop No. 4, GINI BELLISSIMO Society, Laxmi Nagar, Dhanori, Pune, Maharashtra – 411015